Sarah B. Handcrafted accepts Etsy's Direct Checkout (credit cards), PayPal (credit cards, e-check, etc.), Personal Check, Money Order or Etsy Gift Cards.
Production of your item will not begin until payment is received (this includes the use of an eCheck via PayPal).
Order cancellations may be requested within 24 hours of purchase and will be honored only if production of your item(s) has not yet begun (for personalized items).
Sarah B. Handcrafted ships via USPS: First Class, Priority & Express.
Orders typically ship within 7-10 business days (10-14) days following payment. If you are in a rush please contact me and I will try my best to accommodate your requests. A rush fee of $20 applies per item for rush production (which may take up to 48 hours).
All jewelry arrives ready for gift giving in a ribbon-tied box and is safely packaged in a bubble lined envelope.
Insurance is included up to $100 with Priority Mail and Express Mail. If you would like to add insurance to your first class package, please contact me after purchase. Resolutions for lost packages will be discussed on a case by case basis (very rare!).
Note to International customers: international orders may have additional fees due upon delivery. These fees are the responsibility of the buyer. The true value of your purchase will be marked on all customs forms and an invoice will be included in the package, as required by law. Items will be marked as "merchandise" on custom forms as it is illegal to mark merchandise as a "gift."
INTERNATIONAL SHIPPING TIMES
*First Class Mail International = 2-4 weeks*
*Priority Mail International = 6-10 business days*
*Express International = 3-5 business days*
ITEMS RETURNED BY USPS: If an item is returned to me as "undeliverable" I will contact you to arrange payment for re-sending the item.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Ready to ship items (not personalized in any way) may be returned for refund if you are unsatisfied. Items must be unused and returned in the same condition in which I shipped them. Please use tracked/insured methods of shipping to return, as I will not refund for lost items.
US Buyers: If you intend to return an item please contact me within three days of delivery; the item(s) must be shipped back to me within seven days of delivery. It is recommended you use a tracked and insured form of shipping; return packages lost in transit will not be refunded.
International Buyers: Those residing outside of the US must return the item (get the item in the mail with proof of tracking) within 14 days. Return shipping is the responsibility of the buyer. It is recommended you use a tracked and insured form of shipping; return packages lost in transit will not be refunded.
Returns will be processed upon arrival of your item back to me.
Custom orders (hand stamped personally for you with initials, names, dates, quotes, words, etc.) are non-returnable. The only exception to this is if I have made a mistake (i.e. the misspelling of a name). In this case I will send you a pre-paid label (PDF) via e-mail to send the item back to me for replacement.
Variations in spacing, depth of lettering and word/symbol placement/alignment should not be viewed as a flaw! Each letter and/or symbol is hand stamped one at a time, which results in a one-of-a-kind piece, with its own unique charm!
I love custom orders! If you do not see what you are looking for in my shop, I would love to work with you to create a one-of-a-kind custom piece! Please contact me with your ideas!
Note on gauge: Remember, the lower the number, the thicker the disc & the higher the quality. Sarah Briedis Handcrafted primarily uses 18g sterling silver and gold fill, which is about 1mm thick.
Note on multiple-piece orders: Orders of three pieces or more qualify for a 10% discount--just ask!
All items made in a smoke-free and pet-friendly environment! (Woof!) :)
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (i.e. custom order details).
I rely on a number of legal bases to collect, use, and share your information, including:
1. As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
2. When you have provided your affirmative consent, which you may revoke at any time, such as signing up for my mailing list;
3. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
4. As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
4. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Sarah Briedis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.